Zonal Manager

From 10 to 15 year(s) of experience
₹ 13,00,000 - 16,00,000 P.A.

Job Description

Job Description
Position Title: Zonal Manager - Operation Support
Reports to: Circle Head
Department: Operation Support
Division: Dominos Pizza
Job Code:
Prepared / Revised on: 26-02-2018
The Zonal Manager is responsible for the overall Business operations of the Zone according to
Dominos Pizza operational standards and run profitable business as a SBU model. A majority of time
is spent leading/Guiding and coaching the team to meet Guest expectations, achieving both bottom
and topline objectives by the guiding principles of Dominos Vision and Mission.
Financial Data &
Number of Staff Supervised: Operating Budget
/ Revenues
Direct Reports:
Total: Around 40-50 Cr
8 to 10(Both administrative and direct reports)4. KEY ACCOUNTABILITIES:
Description Performance Indicators
Leads Operational Excellence and the Guest Experience:
1. Role models expected behavior and coaches team on
hospitality standards
2. Ensures all the restaurant meets safety, sanitation
and cleanliness standards as per dominos
3. Sets the standards to ensure team handles all Guest
concerns in a timely and sustainable manner
4. Empowers the team to satisfy Guest needs and
resolve concerns
5. Removes barriers to delivering Hospitality behaviors

during shift
Builds Team Talent:
1. Treats all team members fairly and with respect
2. Supports the training of new team members
3. Recognizes team members for team contributions
4. Holds team members accountable for their behavior
and performance
5. Provides coaching to team members to improve
6. Provides communication to team about goals and
performance •Drives Sales Growth:
1. Takes accountability for understanding all in store
marketing promotions of the circle and provides
inputs for national marketing on circle digital/print
and other medium of marketing elements
2. Executes new product rollouts
3. Responsible for system growth as well new store
Flexibility and Adaptability:
1. Acts quickly to solve problems in area of responsibility
2. Provides feedback and suggestions to improve
3. Is flexible with work schedule as business needs
4. Understands and complies with all procedures and
5. Provide action plans to address issues and
opportunities and effective execution of the same
6. Seeks to understand goals and results and how they
personally contribute to them
Plans and Communicates:
1. Discusses issues with other support functions of the
circle and prepares the action plan
2. Discusses the business plan and brings out the
3. Involves entire team by communicating goals, results,
and action plans •

Expands the footprint:
1. Identify the new locations for the business expansion
in line with the business strategy
2. Responsible for new restaurant operating days and
prepare the propose the capex calculation
3. Understand and observe the completion closely and
update stakeholders and plan to tackle the
competition •

Responsible and drive Bottom Line:
1. Have a complete eye on each cost line and monitor
each line restaurant wise to maintain the annual
business plan lines
2. Constant monitoring and reviewing the same with all
direct reports and prepare the GAP analysis and guide
them to maintain the lines
3. Ensure that all restaurants in the circle maintain these
lines and facilitate them to earn bottom line incentive •5. JOB CONTEXT:
As a Zonal Manager accountable for over all annual business plan execution and achievement of the same
by aligning the available resources in the best possible manner and takes regional/corporate support as
and when required to achieve the job context
. All Departments (IT, Maintenance, Marketing, HR, Corporate Affairs, Training, Project, Payroll,
Accounts& Finance, Supply Chain, Quality and ops support)
. All Utility Vendors
. Finance Support
. Qualification & Experience – Any Graduate/Post Graduate with 10-12 years of experience in Retail,
Hotel/QSR Industry
Personal Attributes
Assertiveness: has the ability to articulate and hold their own in pressured conversations and to manage the expectations of others whilst working under pressure
Initiative: requires little or no supervision but will seek support from Head of Business Support if
necessary. Understands the necessity to forward plan and think through potential complications.
Identifies appropriate solutions to problems and acts accordingly. Able to make sense of issues;
identify and solve problems. Proactively suggests ideas for improvements around working practices
Credibility: has gained the respect from all members of the business, both seen as reliable,
trustworthy and capable of performing the role; leads by example
Adaptability: maintains good performance and quality of work under pressure and is prepared to manage change at the last minute

Professionalism and confidentiality: confident individual who can deal with people at all levels both
internally and externally. Demonstrates credibility and appropriate verbal and non-verbal behaviour
Teamwork: actively fosters a good working environment ; builds effective team relationships
Team effectiveness: creates conditions to enable the team to perform at it best; acts to build a team
setting clear direction, providing appropriate structure, recruitment of the right people. Provides the
support needed to the team in respect of personal development and coaching, as required
Organisation and planning: has the aptitude to prioritise, plan and organise workloads placed upon
them and the ability to manage expectations and deadlines
Oral and written communication: has the ability, confidence and professionalism to convey information, both written and oral, clearly, concisely and persuasively
Commitment: has the drive and energy to undertake all tasks, even those that may appear laborious, displaying the same level of motivation and enthusiasm
Empathy: has tact and diplomacy and an ability to anticipate and deal with the varying needs and concerns of others and can adapt their personal style to meet these needs
Able to relate well to others and use interpersonal skills to achieve desired objectives; recognising the
need to represent both the business and team
Ability to cope with change, to be flexible and to handle times of uncertainty Focus on achieving results and exceeding others’ expectations
Encourages self-direction amongst team members


UG:Any Graduate

Company Profile

Jubilant Foodworks Limited

About Jubilant FoodWorks Limited
Jubilant FoodWorks Limited (JFL/Company) is part of Jubilant Bhartia group and India€™s largest food service company, with a network of 576 Domino€™s Pizza stores (as of 31 March, 2013) across 123 cities. JFL & its subsidiary operate Domino€™s Pizza brand with the exclusive rights for India, Sri Lanka, Bangladesh and Nepal. The Company is the market leader in the organized pizza market with a 67% market share in India (as per Euro monitor report 2013). The Company also has exclusive rights for developing and operating Dunkin€™ Donuts restaurants for India and has launched 14 Dunkin€™ Donuts restaurants in India (as of 30th June 2013).

For more updates and information on the Company, please log on to www.jubilantfoodworks.com; www.dominos.co.in; www.dunkinindia.com
Company Info
View Contact Details+

Contact Company:Jubilant Foodworks Limited

Address:Plot No 1A,,,Sector-16A,NOIDA, NOIDA, Uttar Pradesh, India


13,00,000 - 16,00,000 P.A.



Role Category:

Front Office & Guest Services


Hotel / General Manager

Employment Type:

Full Time, Permanent