Shift Manager / Store Manager

From 2 to 6 year(s) of experience
₹ 2,00,000 - 5,00,000 P.A.

Job Description

Leads Operational Excellence and the Guest Experience:

  • To ensure self and team handles all Guest concerns during the shift
  • To respond to all Guest feedback with action plans to address opportunities
  • To coach team on hospitality standards
  • To communicate Guest feedback to the team and involve in action plans to resolve issues
  • To ensures all training and reference materials are available and used by the team
  • To execute processes that ensure the restaurant meets safety and sanitation standards
  • To execute processes that ensure inside and outside cleanliness standards are met
  • To ensure shift is appropriately staffed to achieve service with speed goals

Builds Team Talent:

  • To treat all team members fairly and with respect
  • To provide coaching to team members to improve performance and ensure their growth.
  • To recognize team members for demonstrating desired behavior and performance
  • To ensure no team members is placed in position until all training is complete
  • To provide regular communication to team including goals and results
  • To use team member feedback to improve restaurant performance
  • To train, retain, and develop team members that improve the Guest experience
  • To execute cross training and deployment
  • To hold team members accountable for their behavior and performance
  • To delegate appropriately to team based on their skill level
  • To maintain appropriate staffing levels to meet business needs

Drives Sales Growth:

  • Involves entire team by communicating goals, results, and action plans
  • Ensures each shift is appropriately staffed to meet hospitality with speed goals
  • Ensure all products are available to Guests every shift and execute all products to standard
  • Utilizes appropriate suggestive selling
  • Complete all self-audits during the shift and review previous actions plans to address opportunities
  • Manages cash loss through cash control procedures
  • Follows a maintenance schedule for equipment and facility
  • Sets shift goals and track results
  • Involves entire team by communicating goals, results, and action plans

Planning and Communication:

  • Discusses issues with other managers
  • Discusses shift plans with team
  • Involves entire team by communicating goals, results, and action plans
  • Makes adjustments to assignments during the shift to achieve goals
  • Ensures self and team handles all Guest concerns utilizing LAST with a sense of urgency


UG:Graduation Not Required

Company Profile

Jubilant Foodworks

About Jubilant FoodWorks Limited
Jubilant FoodWorks Limited (JFL/Company) is part of Jubilant Bhartia group and India€™s largest food service company, with a network of 576 Domino€™s Pizza stores (as of 31 March, 2013) across 123 cities. JFL & its subsidiary operate Domino€™s Pizza brand with the exclusive rights for India, Sri Lanka, Bangladesh and Nepal. The Company is the market leader in the organized pizza market with a 67% market share in India (as per Euro monitor report 2013). The Company also has exclusive rights for developing and operating Dunkin€™ Donuts restaurants for India and has launched 14 Dunkin€™ Donuts restaurants in India (as of 30th June 2013).

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Company Info
View Contact Details+

Contact Company:Jubilant Foodworks

Address:Plot No 1A,,,Sector-16A,NOIDA, NOIDA, Uttar Pradesh, India


2,00,000 - 5,00,000 P.A.

Role Category:

F&B Service


Shift Manager / Supervisor

Employment Type:

Full Time, Permanent