Shift Manager | Popeyes | Jubilant foodworks Ltd.| Bangalore

From 2 to 7 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Popeyes (Jubilant foodworks Ltd.) Hiring Shift Manager / Assistant Restaurant Manager for Bangalore Location

Interested candidates can share their resume to


Position Title : Shift Manager/Assistant Restaurant Manager

Reports to : RGM / Dy DM

Department : Operations

Division : JFL- Popeyes

2. JOB PURPOSE : Shift Manager will be responsible for the overall operations of the shift with world class guest experience in a safe & inviting environment for internal & External customers

Majority of time will be spent in leading the team to meet Guest expectations and Training new members in adherence to brand standards


Leads Operational Excellence and the Guest Experience:

  • To ensure self and team handles all Guest concerns during the shift
  • To respond to all Guest feedback with action plans to address opportunities
  • To coach team on hospitality standards
  • To communicate Guest feedback to the team and involve in action plans to resolve issues
  • To ensures all training and reference materials are available and used by the team
  • To execute processes that ensure the restaurant meets safety and sanitation standards
  • To execute processes that ensure inside and outside cleanliness standards are met
  • To ensure shift is appropriately staffed to achieve service with speed goals

Builds Team Talent:

  • To treat all team members fairly and with respect
  • To provide coaching to team members to improve performance and ensure their growth.
  • To recognize team members for demonstrating desired behavior and performance
  • To ensure no team members is placed in position until all training is complete
  • To provide regular communication to team including goals and results
  • To use team member feedback to improve restaurant performance
  • To train, retain, and develop team members that improve the Guest experience
  • To execute cross training and deployment
  • To hold team members accountable for their behavior and performance
  • To delegate appropriately to team based on their skill level
  • To maintain appropriate staffing levels to meet business needs

Drives Sales Growth:

  • Involves entire team by communicating goals, results, and action plans
  • Ensures each shift is appropriately staffed to meet hospitality with speed goals
  • Ensure all products are available to Guests every shift and execute all products to standard
  • Utilizes appropriate suggestive selling
  • Complete all self-audits during the shift and review previous actions plans to address opportunities
  • Manages cash loss through cash control procedures
  • Follows a maintenance schedule for equipment and facility
  • Sets shift goals and track results
  • Involves entire team by communicating goals, results, and action plans

Planning and Communication:

  • Discusses issues with other managers
  • Discusses shift plans with team
  • Involves entire team by communicating goals, results, and action plans
  • Makes adjustments to assignments during the shift to achieve goals
  • Ensures self and team handles all Guest concerns utilizing LAST with a sense of urgency

4. Performance INDICATORS :

  • NPS / Detractors & TAT for concern closures Dine In / Take Away / Drive N Pick & Delivery
  • Channel wise Ops KPIs during the shift :
  • Dine In Q Time / Order taking time & Serving time
  • Take Away Q Time / Order taking time & Order ready time
  • Drive N Pick Order assembling time / Order ready time & Order delivered time
  • Delivery Order assembling time / Order ready time / Drive time / Delivered time & Run Time
  • Team member training / Retention & Attrition
  • Internal & External audit scores


  • Hotel Management Degree/Diploma Or Graduation
  • 1 Year of relevant experience in Retail/ QSR Industry at Managerial Level
  • Appetite to learn quickly and work with a sense of urgency
  • Result oriented, hands on approach, quick action approach
  • Excellent Communication Skills, Team Building Skills & Problem Solving Skills
Key Skills
Skills highlighted with ‘‘ are preferred keyskills


UG:Graduation Not Required

Company Profile

Jubilant FoodWorks (JFL)

About Jubilant FoodWorks Limited
Jubilant FoodWorks Limited (JFL/Company) is part of Jubilant Bhartia group and India€™s largest food service company, with a network of 576 Domino€™s Pizza stores (as of 31 March, 2013) across 123 cities. JFL & its subsidiary operate Domino€™s Pizza brand with the exclusive rights for India, Sri Lanka, Bangladesh and Nepal. The Company is the market leader in the organized pizza market with a 67% market share in India (as per Euro monitor report 2013). The Company also has exclusive rights for developing and operating Dunkin€™ Donuts restaurants for India and has launched 14 Dunkin€™ Donuts restaurants in India (as of 30th June 2013).

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Company Info
View Contact Details+

Contact Company:Jubilant FoodWorks (JFL)

Address:Plot No 1A,,,Sector-16A,NOIDA, NOIDA, Uttar Pradesh, India


Not Disclosed by Recruiter

Role Category:

F&B Service


Shift Manager / Supervisor

Employment Type:

Full Time, Permanent