Shift Manager | Popeyes | Jubilant foodworks Ltd.| Bangalore

Popeyes (Jubilant foodworks Ltd.) Hiring Shift Manager / Assistant Restaurant Manager for Bangalore Location

Interested candidates can share their resume to

shashikumar.n@jublfood.com

prakash.v1@jublfood.com

1. JOB DETAILS:

Position Title : Shift Manager/Assistant Restaurant Manager

Reports to : RGM / Dy DM

Department : Operations

Division : JFL- Popeyes

2. JOB PURPOSE : Shift Manager will be responsible for the overall operations of the shift with world class guest experience in a safe & inviting environment for internal & External customers

Majority of time will be spent in leading the team to meet Guest expectations and Training new members in adherence to brand standards

3. KEY ACCOUNTABILITIES: Description

Leads Operational Excellence and the Guest Experience:

• To ensure self and team handles all Guest concerns during the shift
• To respond to all Guest feedback with action plans to address opportunities
• To coach team on hospitality standards
• To communicate Guest feedback to the team and involve in action plans to resolve issues
• To ensures all training and reference materials are available and used by the team
• To execute processes that ensure the restaurant meets safety and sanitation standards
• To execute processes that ensure inside and outside cleanliness standards are met
• To ensure shift is appropriately staffed to achieve service with speed goals

Builds Team Talent:

• To treat all team members fairly and with respect
• To provide coaching to team members to improve performance and ensure their growth.
• To recognize team members for demonstrating desired behavior and performance
• To ensure no team members is placed in position until all training is complete
• To provide regular communication to team including goals and results
• To use team member feedback to improve restaurant performance
• To train, retain, and develop team members that improve the Guest experience
• To execute cross training and deployment
• To hold team members accountable for their behavior and performance
• To delegate appropriately to team based on their skill level
• To maintain appropriate staffing levels to meet business needs

Drives Sales Growth:

• Involves entire team by communicating goals, results, and action plans
• Ensures each shift is appropriately staffed to meet hospitality with speed goals
• Ensure all products are available to Guests every shift and execute all products to standard
• Utilizes appropriate suggestive selling
• Complete all self-audits during the shift and review previous actions plans to address opportunities
• Manages cash loss through cash control procedures
• Follows a maintenance schedule for equipment and facility
• Sets shift goals and track results
• Involves entire team by communicating goals, results, and action plans

Planning and Communication:

• Discusses issues with other managers
• Discusses shift plans with team
• Involves entire team by communicating goals, results, and action plans
• Makes adjustments to assignments during the shift to achieve goals
• Ensures self and team handles all Guest concerns utilizing LAST with a sense of urgency

4. Performance INDICATORS :

• NPS / Detractors & TAT for concern closures Dine In / Take Away / Drive N Pick & Delivery
• Channel wise Ops KPIs during the shift :
• Dine In Q Time / Order taking time & Serving time
• Take Away Q Time / Order taking time & Order ready time
• Drive N Pick Order assembling time / Order ready time & Order delivered time
• Delivery Order assembling time / Order ready time / Drive time / Delivered time & Run Time
• Team member training / Retention & Attrition
• Internal & External audit scores

5. QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Hotel Management Degree/Diploma Or Graduation
• 1 Year of relevant experience in Retail/ QSR Industry at Managerial Level
• Appetite to learn quickly and work with a sense of urgency
• Result oriented, hands on approach, quick action approach
• Excellent Communication Skills, Team Building Skills & Problem Solving Skills