Shift Manager

From 0 to 5 year(s) of experience
₹ 50,000 - 3,00,000 P.A.

Job Description

Roles and Responsibilities

  • Role models expected behavior and coaches team on hospitality standards
  • Executes processes that ensure the restaurant meets safety and sanitation standards
  • Executes processes that ensure inside and outside cleanliness standards are met
  • Ensures self and team handless all Guest concerns utilizing LEADS with a sense of urgency
  • Responds to all Guest feedback with action plans to address opportunities
  • Ensures all shifts are appropriately staffed to achieve service with speed goals
  • Empowers the team to satisfy Guest needs and resolve concerns
  • Removes barriers to delivering Hospitality behaviors
  • Communicates Guest feedback to the team and involve in action plans to resolve issues treats all team members fairly and with respect
  • Ensures no team members are placed in position until all training is complete
  • Provides regular communication to the team including goals and results
  • Source, trains, retains and develops team members that improve the Guest experience
  • Executes team service through effective scheduling, cross-training, and deployment
  • Executes development plans for talented team members to grow their career

Desired Candidate Profile

1-4 years into QSR/ Hotel (Restaurant) into shift handling/ Fresher with Hotel Management degree and good Operations knowledge can apply.

Hotel Management Degree/Diploma Or Graduation

1 Year of relevant experience in Retail/ QSR Industry at Managerial Level

Appetite to learn quickly and work with a sense of urgency • Result oriented, hands on approach, quick action approach

Excellent Communication Skills, Team Building Skills & Problem Solving Skills


UG:BHM in Hotel Management,Diploma in Hotel Management,B.A in Hotel Management,BHMCT in Hotel Management

Company Profile

Jubilant Foodworks

About Jubilant FoodWorks Limited
Jubilant FoodWorks Limited (JFL/Company) is part of Jubilant Bhartia group and India€™s largest food service company, with a network of 576 Domino€™s Pizza stores (as of 31 March, 2013) across 123 cities. JFL & its subsidiary operate Domino€™s Pizza brand with the exclusive rights for India, Sri Lanka, Bangladesh and Nepal. The Company is the market leader in the organized pizza market with a 67% market share in India (as per Euro monitor report 2013). The Company also has exclusive rights for developing and operating Dunkin€™ Donuts restaurants for India and has launched 14 Dunkin€™ Donuts restaurants in India (as of 30th June 2013).

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Company Info
View Contact Details+

Contact Company:Jubilant Foodworks

Address:SM Centre, 6th Floor, Above Pearl Academy, Marol Naka, Andheri – East, Mumbai – 400059.


50,000 - 3,00,000 P.A.

Role Category:

F&B Service


Shift Manager / Supervisor

Employment Type:

Full Time, Permanent