Customer Support-Supply Chain I Contractual Role I Jubilant Foodworks

From 1 to 4 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Job Description
Position Title: Customer Support - ChefBoss

2. About Jubilant Food-works:
Jubilant Food-Works Ltd. Indias leading food service Company is the master franchisee for
Domino’s Pizza and Dunkin’ Donuts in South Asia – India, Sri Lanka, Bangladesh and Nepal. With
more than 1400 stores, a proven model and a differentiated brand proposition Domino’s Pizza is
the leader in the food services category in India.
Jubilant also runs a successful franchise of Domino’s Pizza in Sri Lanka through a fully owned
subsidiary. In addition, Jubilant has recently announced entry & setting up of Domino’s Pizza in
Bangladesh. Beyond these immediate opportunities, JFL remains open to exploring opportunities in other international markets

3. Job Purpose & Context
• Taking ownership of customers issues and following problems through to resolution
• Coordination with E-commerce partners for delivery appointments & to align all shipments
according to TAT
• Help foster trusting relationships with business partners
• Record daily deliveries and shipments to reconcile inventory
• Use SAP module for creation of dispatch documents like SO & Delivery
• Track KPIs and report on supply chain’s performance
• Ensure product stock is adequate for all distribution/E-commerce channels
• Coordination with warehouse, supply chain and sales team to ensure business goals are met
Requirements & Skills
• Excellent knowledge of Excel & SAP MM Module
• 2-3 Years of experience
• Ability to accurately track inventory and create reports
• Experience in customer service/handling E-commerce partners
• Ability to work with little supervision and track multiple processes
• Excellent communication and interpersonal skills

Key Skills
Skills highlighted with ‘‘ are preferred keyskills


UG:Any Graduate

PG:MBA/PGDM in Any Specialization

Company Profile

Jubilant Foodworks

About Jubilant FoodWorks Limited
Jubilant FoodWorks Limited (JFL/Company) is part of Jubilant Bhartia group and India€™s largest food service company, with a network of 576 Domino€™s Pizza stores (as of 31 March, 2013) across 123 cities. JFL & its subsidiary operate Domino€™s Pizza brand with the exclusive rights for India, Sri Lanka, Bangladesh and Nepal. The Company is the market leader in the organized pizza market with a 67% market share in India (as per Euro monitor report 2013). The Company also has exclusive rights for developing and operating Dunkin€™ Donuts restaurants for India and has launched 14 Dunkin€™ Donuts restaurants in India (as of 30th June 2013).

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Company Info
View Contact Details+

Contact Company:Jubilant Foodworks

Address:Plot No 1A,,,Sector-16A,NOIDA, NOIDA, Uttar Pradesh, India


Not Disclosed by Recruiter



Role Category:

Procurement & Supply Chain - Other


Procurement & Supply Chain - Other

Employment Type:

Full Time, Temporary/Contractual