Assistant Manager Training & Development

From 3 to 8 year(s) of experience
₹ 5,50,000 - 7,00,000 P.A.

Job Description

Responsible for Planning and executing trainings for District Managers, Restaurant Managers, down line Managers, & Front Line Staff for effective Guest Relations, concern Redressal and Guest Services. ? Conduct 'training need analysis' for Guest Services levels in Operations -Team member Shift Manager and Restaurant Manager. ? Implementing & Developing a training curriculum and personal development plan for front end team and managers. Conduct training/workshops imperative in achieving goals and service standards. ? Liaise with the Operations to build a team environment between the two areas in order for better cross training and support to be provided as needed. ? To strengthen and drive - guest feedback process i.e. NPS (Net Promoter Score). ? Maintain quality standards by developing and ensuring compliance with all Guest Services and process standards through reviews, technical and call observation audits, reports and practices. Provide direct and timely feedback to the team on the results. ? Investigating customer concerns through root cause analysis, identifying bottlenecks & prepare corresponding action plans for the fixation of the same. ? Responsible for regularly driving the SOPs and processes. ? Responsible for Induction and Functional Training for all the employees joining in the circle. ? Handling Learning Management system (LMS) for online assessments and LMS training sessions ? Develop content as per business and training needs ? Call Centre Deployment ? Deployed in-house dominos order taking process at the call center in Pune ? Trained the Core Team of Trainers/ TLs/ Quality and team call advisors on the ?Training Model? ? Got the systems configured with CRM and co-coordinated for Creation of Testing & System ID?s for various CRMs ? Groomed & Calibrated Team Leaders & Quality Analysts & Tracked Training Effectiveness


Education

UG:Any Graduate

Company Profile

Jubilant Foodworks

About Jubilant FoodWorks Limited
Jubilant FoodWorks Limited (JFL/Company) is part of Jubilant Bhartia group and India€™s largest food service company, with a network of 576 Domino€™s Pizza stores (as of 31 March, 2013) across 123 cities. JFL & its subsidiary operate Domino€™s Pizza brand with the exclusive rights for India, Sri Lanka, Bangladesh and Nepal. The Company is the market leader in the organized pizza market with a 67% market share in India (as per Euro monitor report 2013). The Company also has exclusive rights for developing and operating Dunkin€™ Donuts restaurants for India and has launched 14 Dunkin€™ Donuts restaurants in India (as of 30th June 2013).

For more updates and information on the Company, please log on to www.jubilantfoodworks.com; www.dominos.co.in; www.dunkinindia.com
Company Info
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Contact Company:Jubilant Foodworks

Address:Plot No 1A,,,Sector-16A,NOIDA, NOIDA, Uttar Pradesh, India

Salary:

5,50,000 - 7,00,000 P.A.

Functional Area:

Teaching & Training

Role Category:

Corporate Training

Role:

Product / Service Trainer

Employment Type:

Full Time, Permanent